Why is my T-Mobile service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate T-Mobile?
2.52 out of 5 51,128 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 30: Problems at T-Mobile
T-Mobile is having issues since 08:00 AM EST. Are you also affected? Leave a message in the comments section!
Will T-Mobile compensate me for the outage?
The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
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Internet (43%)
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Phone (36%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (4%)
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TV (1%)
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Live Outage Map
The most recent T-Mobile outage reports came from the following cities:Tempe, Ashburn, Eastpointe, Jacksonville, Phoenix, El Paso, Salt Lake City, Fort Lauderdale, Nazareth, Rochester Hills, Los Angeles, Bloomfield Hills, Parkersburg, Salisbury and Cincinnati.
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City | Problem Type | Report Time |
---|---|---|
New Orleans | Phone | |
Burlingame | ||
St. Louis | Internet | |
New York City | Phone | |
Tempe | Wi-fi | |
Ashburn | Phone |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- Shamontiel 🐾 📚 🌊 (@ShamontielV) reported
@bwwlc420 It's just annoying to me when someone speaks with confidence about a topic they never bothered to fact-check. It comes with the (reporter) job. I genuinely don't understand people speaking with confidence without an iota of proof. At least your T-Mobile job holds weight here.
- Freakazoid67216 (@freakazoid67216) reported
@ASUS_ROG The device being listed as able to be sold via T-Mobile retail stores and on the T-Mobile network.
- Matt Hohman (@mhohman) reported
@TMobile @TMobileHelp I'm a home internet customer who is connected to 5G band N71 speeds are pretty consistent at 50mbit. I've been tracking permitting on upgrades at the tower nearest to me. I'm curious if this will include 5g n41 being used on this tower. Can you clarify?
- A (@BigRose____) reported
I hate calling @Xfinity & @TMobile so bad 😑
- TheJW (@Jw1969The) reported
@Baldassano Aiken is down toward Augusta. It’s way too far out there for me but that price. We have ATT fiber now and Spectrum. I use T-Mobile 5G home but it’s limited. I just do it for the price. Super cheap. I thought we are getting Google Fiber soon.
- Jim D (@JimD39597031) reported
@TMobileHelp lost TMobile home internet connection for a day last week at the same time my wife lost data on her phone. TMobile sent me new gateway, but old started working. Today, same exact issue. What is happening?
- Dante The K9 (@Dante_The_K9) reported
@TMobileHelp, has your network in Polk County, Florida just imploded or what? No calls going through, AT ALL.
- Army ☭ 🇮🇪 ☘️ #GoKingsGo (@CommieKingsFan) reported
@BurnerDewey I was in Vegas the other day playing poker and you’ll NEVER guess who I saw at another table! It was EicheL! I asked him why he wasn’t at T-Mobile Arena and he said “The goLdenknights are finished, the Kings are better than us and Phil Danault is better than me.”He’s right.
- Fakerobbie Hummel (@fakeRobHummel) reported
@TMobile - “I’m sorry that we overcharged you for 8 months but we won’t be giving that back. By the way, thanks for being a loyal customer for over 15 years. Would you recommend us to a friend or family?”TMobile customers - “Is that a serious question?”
- TheJW (@Jw1969The) reported
@Baldassano Aiken is down toward Augusta. It’s way too far out there for me but that price. We have ATT fiber now and Spectrum. I use T-Mobile 5G home but it’s limited. I just do it for the price. Super cheap. I thought we are getting Google Fiber soon.
- Jonalisa (@jonalisawrites) reported
@TMobile Business support is non-existent. Returning equipment today if I can even get someone to answer the phone. #Disgusted
- Army ☭ 🇮🇪 ☘️ #GoKingsGo (@CommieKingsFan) reported
@GoldenKnights I was in Vegas the other day playing poker and you’ll NEVER guess who I saw at another table! It was EicheL! I asked him why he wasn’t at T-Mobile Arena and he said “The goLdenknights are finished, the Kings are better than us and Phil Danault is better than me.”He’s right.
- Bryan Savage (@bksav80) reported
@TMobileHelp what good is unlimited data when I get slowed down after reaching 50G for the month? Slower connection means less gets done when I need to! I've made this complaint NUMEROUS times with NOTHING done about it! Not to mention the slowdown I experienced BEFORE using 50G!
- Paul Morrissey (@PaulMorrissey) reported
@TMobileHelp @TMobile you about to lose a customer
- Δ𝐧đㄚ'丂 🄰🅆🄰🅁🄳🅂 𓆏 (@andysowards) reported
@MrVCozy ya like service provider, I haven't had one in so long I can't even remember the companies, like T-mobile, sprint, verizon, etc - I remember hating them all so much which why I just got a free google voice number lol
- Avi_ously__ 🔪 (@Avianamcclish) reported
The worst thing Sprint did was combine their company with @TMobileHelp cause @tmobilecenter has **** service around NY & doesn’t even try to work lmfao big flop
- Gary Spitzer VO (@GarySpitzerVO) reported
@TMobile What happened to T-mobiles great customer service?
- nigel parker (@tha_savage304) reported
T-mobile y’all need better service on military bases
- Gary Spitzer VO (@GarySpitzerVO) reported
@TMobileHelp I have been getting different answers every time I call customer service or a retail store for the last several months. What happened to the exceptional customer service?
- Jonalisa (@jonalisawrites) reported
@TMobile Business support is non-existent. Returning equipment today if I can even get someone to answer the phone. #Disgusted
- K. (@bigkayhoe) reported
@TMobileHelp y’all website is down!
- Jonalisa (@jonalisawrites) reported
@TMobile Business support is non-existent. Returning equipment today if I can even get someone to answer the phone. #Disgusted
- QUEEN LAQUEEFER (@__ColorMeLay) reported
Damn i wish T-Mobile had internet services , i would go to them so quick . As much i be cussing them out i love my T-Mobile
- Y0TELEX (@Y0TELEX) reported
@CraigSMorgan I get flack for this from fellow Coyotes friends, but I actually don’t mind the Knights. However, I do hate the management. Kelly really does a poor job with treating players/coaches right. I’ve been to T-Mobile for a game and it’s a fun environment, but sheesh that management
- Christine TrueBlue 🌊 (@Christine_TBH) reported
@JuddLegum I have been using the Jan 6 Corporate Accountability Index to find companies I want to invest in (thanks!). In researching Sprint (on a "good" list), I found it merged w T-Mobile (on a "bad" list) in 2020 and is no longer an independent co. How does that work then, re donations?
- julia (@ferretladie) reported
T-Mobile screwed me of 245 dollars after they thanked me for 20+ years of service.. no, thank u 🙃🥲
- Matt (@WMatt19) reported
@bloch_wyatt @at0nia @LasVegasLocally you ever been to the xcel? cute little light show they got going this year. wonder who inspired them? too bad it is a library in there during it. meanwhile t-mobile arena is shaking, although it is mostly just the sound system maxed out.
- Huseyin Yilmaz (@acchylmz) reported
@TMobile @TMobileHelp Custmer service says go to store! Store says call custoer service! are making fun of people? all I need just to get the invoices!just to get invoices! for this I had to call you several times! Visit a store! chated on social media! still nothing! #tmobile #poorservice #badservice
- DJ FRANKElL (@Bigmartz44) reported
@JohnLegere hi my company has a T-Mobile contract for over 200 phone lines and they all caring up, we have reach to your company help department and we keep getting the run around. Can you please have someone reach out to us.
- Jeremy (@JKMJXH3) reported
@ChrisLerma23 @B_Pom16 That’s dope. T-Mobile sucks where I’m from, but would be a cool feature to get with the price of your phone bill. Enjoy.