T-Mobile Outage Report (2024)

T-Mobile Outage Report (1)

Why is my T-Mobile service not working?

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.

Full Outage Map

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What isn't working?

Please let us know what issue you are experiencing with T-Mobile:

Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!


In the last three months, how would you rate T-Mobile?

2.52 out of 5 51,128 ratings

Thank you!

Problems in the last 24 hours

The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

T-Mobile Outage Report (9)

July 30: Problems at T-Mobile

T-Mobile is having issues since 08:00 AM EST. Are you also affected? Leave a message in the comments section!

Will T-Mobile compensate me for the outage?

The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.

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Most Reported Problems

The following are the most recent problems reported by T-Mobile users through our website.

  1. T-Mobile Outage Report (10)

    Internet (43%)

  2. T-Mobile Outage Report (11)

    Phone (36%)

  3. T-Mobile Outage Report (12)

    Wi-fi (9%)

  4. T-Mobile Outage Report (13)

    Total Blackout (7%)

  5. T-Mobile Outage Report (14)

    E-mail (4%)

  6. T-Mobile Outage Report (15)

    TV (1%)

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Live Outage Map

The most recent T-Mobile outage reports came from the following cities:Tempe, Ashburn, Eastpointe, Jacksonville, Phoenix, El Paso, Salt Lake City, Fort Lauderdale, Nazareth, Rochester Hills, Los Angeles, Bloomfield Hills, Parkersburg, Salisbury and Cincinnati.

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CityProblem TypeReport Time
T-Mobile Outage Report (16)New OrleansPhone
T-Mobile Outage Report (17)BurlingameE-mail
T-Mobile Outage Report (18)St. LouisInternet
T-Mobile Outage Report (19)New York CityPhone
T-Mobile Outage Report (20)TempeWi-fi
T-Mobile Outage Report (21)AshburnPhone
Full Outage Map

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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

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T-Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • T-Mobile Outage Report (23)Shamontiel 🐾 📚 🌊 (@ShamontielV) reported

    @bwwlc420 It's just annoying to me when someone speaks with confidence about a topic they never bothered to fact-check. It comes with the (reporter) job. I genuinely don't understand people speaking with confidence without an iota of proof. At least your T-Mobile job holds weight here.

  • T-Mobile Outage Report (24)Freakazoid67216 (@freakazoid67216) reported

    @ASUS_ROG The device being listed as able to be sold via T-Mobile retail stores and on the T-Mobile network.

  • T-Mobile Outage Report (25)Matt Hohman (@mhohman) reported

    @TMobile @TMobileHelp I'm a home internet customer who is connected to 5G band N71 speeds are pretty consistent at 50mbit. I've been tracking permitting on upgrades at the tower nearest to me. I'm curious if this will include 5g n41 being used on this tower. Can you clarify?

  • T-Mobile Outage Report (26)A (@BigRose____) reported

    I hate calling @Xfinity & @TMobile so bad 😑

  • T-Mobile Outage Report (27)TheJW (@Jw1969The) reported

    @Baldassano Aiken is down toward Augusta. It’s way too far out there for me but that price. We have ATT fiber now and Spectrum. I use T-Mobile 5G home but it’s limited. I just do it for the price. Super cheap. I thought we are getting Google Fiber soon.

  • T-Mobile Outage Report (28)Jim D (@JimD39597031) reported

    @TMobileHelp lost TMobile home internet connection for a day last week at the same time my wife lost data on her phone. TMobile sent me new gateway, but old started working. Today, same exact issue. What is happening?

  • T-Mobile Outage Report (29)Dante The K9 (@Dante_The_K9) reported

    @TMobileHelp, has your network in Polk County, Florida just imploded or what? No calls going through, AT ALL.

  • T-Mobile Outage Report (30)Army ☭ 🇮🇪 ☘️ #GoKingsGo (@CommieKingsFan) reported

    @BurnerDewey I was in Vegas the other day playing poker and you’ll NEVER guess who I saw at another table! It was EicheL! I asked him why he wasn’t at T-Mobile Arena and he said “The goLdenknights are finished, the Kings are better than us and Phil Danault is better than me.”He’s right.

  • T-Mobile Outage Report (31)Fakerobbie Hummel (@fakeRobHummel) reported

    @TMobile - “I’m sorry that we overcharged you for 8 months but we won’t be giving that back. By the way, thanks for being a loyal customer for over 15 years. Would you recommend us to a friend or family?”TMobile customers - “Is that a serious question?”

  • T-Mobile Outage Report (32)TheJW (@Jw1969The) reported

    @Baldassano Aiken is down toward Augusta. It’s way too far out there for me but that price. We have ATT fiber now and Spectrum. I use T-Mobile 5G home but it’s limited. I just do it for the price. Super cheap. I thought we are getting Google Fiber soon.

  • T-Mobile Outage Report (33)Jonalisa (@jonalisawrites) reported

    @TMobile Business support is non-existent. Returning equipment today if I can even get someone to answer the phone. #Disgusted

  • T-Mobile Outage Report (34)Army ☭ 🇮🇪 ☘️ #GoKingsGo (@CommieKingsFan) reported

    @GoldenKnights I was in Vegas the other day playing poker and you’ll NEVER guess who I saw at another table! It was EicheL! I asked him why he wasn’t at T-Mobile Arena and he said “The goLdenknights are finished, the Kings are better than us and Phil Danault is better than me.”He’s right.

  • T-Mobile Outage Report (35)Bryan Savage (@bksav80) reported

    @TMobileHelp what good is unlimited data when I get slowed down after reaching 50G for the month? Slower connection means less gets done when I need to! I've made this complaint NUMEROUS times with NOTHING done about it! Not to mention the slowdown I experienced BEFORE using 50G!

  • T-Mobile Outage Report (36)Paul Morrissey (@PaulMorrissey) reported

    @TMobileHelp @TMobile you about to lose a customer

  • T-Mobile Outage Report (37)Δ𝐧đㄚ'丂 🄰🅆🄰🅁🄳🅂 𓆏 (@andysowards) reported

    @MrVCozy ya like service provider, I haven't had one in so long I can't even remember the companies, like T-mobile, sprint, verizon, etc - I remember hating them all so much which why I just got a free google voice number lol

  • T-Mobile Outage Report (38)Avi_ously__ 🔪 (@Avianamcclish) reported

    The worst thing Sprint did was combine their company with @TMobileHelp cause @tmobilecenter has **** service around NY & doesn’t even try to work lmfao big flop

  • T-Mobile Outage Report (39)Gary Spitzer VO (@GarySpitzerVO) reported

    @TMobile What happened to T-mobiles great customer service?

  • T-Mobile Outage Report (40)nigel parker (@tha_savage304) reported

    T-mobile y’all need better service on military bases

  • T-Mobile Outage Report (41)Gary Spitzer VO (@GarySpitzerVO) reported

    @TMobileHelp I have been getting different answers every time I call customer service or a retail store for the last several months. What happened to the exceptional customer service?

  • T-Mobile Outage Report (42)Jonalisa (@jonalisawrites) reported

    @TMobile Business support is non-existent. Returning equipment today if I can even get someone to answer the phone. #Disgusted

  • T-Mobile Outage Report (43)K. (@bigkayhoe) reported

    @TMobileHelp y’all website is down!

  • T-Mobile Outage Report (44)Jonalisa (@jonalisawrites) reported

    @TMobile Business support is non-existent. Returning equipment today if I can even get someone to answer the phone. #Disgusted

  • T-Mobile Outage Report (45)QUEEN LAQUEEFER (@__ColorMeLay) reported

    Damn i wish T-Mobile had internet services , i would go to them so quick . As much i be cussing them out i love my T-Mobile

  • T-Mobile Outage Report (46)Y0TELEX (@Y0TELEX) reported

    @CraigSMorgan I get flack for this from fellow Coyotes friends, but I actually don’t mind the Knights. However, I do hate the management. Kelly really does a poor job with treating players/coaches right. I’ve been to T-Mobile for a game and it’s a fun environment, but sheesh that management

  • T-Mobile Outage Report (47)Christine TrueBlue 🌊 (@Christine_TBH) reported

    @JuddLegum I have been using the Jan 6 Corporate Accountability Index to find companies I want to invest in (thanks!). In researching Sprint (on a "good" list), I found it merged w T-Mobile (on a "bad" list) in 2020 and is no longer an independent co. How does that work then, re donations?

  • T-Mobile Outage Report (48)julia (@ferretladie) reported

    T-Mobile screwed me of 245 dollars after they thanked me for 20+ years of service.. no, thank u 🙃🥲

  • T-Mobile Outage Report (49)Matt (@WMatt19) reported

    @bloch_wyatt @at0nia @LasVegasLocally you ever been to the xcel? cute little light show they got going this year. wonder who inspired them? too bad it is a library in there during it. meanwhile t-mobile arena is shaking, although it is mostly just the sound system maxed out.

  • T-Mobile Outage Report (50)Huseyin Yilmaz (@acchylmz) reported

    @TMobile @TMobileHelp Custmer service says go to store! Store says call custoer service! are making fun of people? all I need just to get the invoices!just to get invoices! for this I had to call you several times! Visit a store! chated on social media! still nothing! #tmobile #poorservice #badservice

  • T-Mobile Outage Report (51)DJ FRANKElL (@Bigmartz44) reported

    @JohnLegere hi my company has a T-Mobile contract for over 200 phone lines and they all caring up, we have reach to your company help department and we keep getting the run around. Can you please have someone reach out to us.

  • T-Mobile Outage Report (52)Jeremy (@JKMJXH3) reported

    @ChrisLerma23 @B_Pom16 That’s dope. T-Mobile sucks where I’m from, but would be a cool feature to get with the price of your phone bill. Enjoy.

T-Mobile Outage Report (2024)

FAQs

How to report T-Mobile outage? ›

If you still can't connect, call us at 1-877-746-0909. It's best if you can call from a different phone than the one you are having issues with.

Why is my T-Mobile service not working now? ›

Troubleshoot no signal or "no service" errors

Restart your device and check for signal bars. Change Wi-Fi Calling preferences to Cellular Preferred or Cellular Only to prevent Wi-Fi Calling issues from interfering with the signal. Turn off Wi-Fi to make sure you're using the T-Mobile network.

Why is there no cell service? ›

1 Your phone needs to be restarted. 2 You're in a place with bad cell service. 3 Your phone is in airplane mode. 4 Your phone isn't connecting to the best signal.

Why isn't my T-Mobile Wi-Fi working? ›

Try to refresh the list of available Wi-Fi networks on the device you want to connect to the LTE Wi-Fi Gateway . Switch off the LTE Wi-Fi Gateway and turn it on again using the Power OFF/ON switch. Restart your device or your computer. Position your device and the LTE Wi-Fi Gateway closer to each other.

How do I report bad service to T-Mobile? ›

Please call 1-800-937-8997 or 611 from your T‑Mobile phone. You may also write to T‑Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. For media requests, commercial questions or customer service inquiries, visit our Contacts page.

Can I speak to a T-Mobile representative? ›

Just want to check the status of your submission? See how it's going here. You can also call for support: For T-Mobile non-device offers and for general help, dial 611 from your T-Mobile phone, or call 1-800-937-8997.

Why suddenly my mobile network is not working? ›

A: To fix the “Mobile Network Not Available” issue, you can try restarting your phone, checking Airplane mode settings, reinserting your SIM card, updating your phone's software, checking network coverage, resetting network settings, or contacting your mobile service provider for assistance.

Why is mobile showing no service? ›

Why your phone shows a "No Service" message. If you're getting this message on your phone it means that your device cannot find a signal from your cellular carrier. This prevents you from making calls, sending texts, and other normal functions.

Why is cell service so bad right now? ›

Increased phone usage and more reliance on cellular data can strain the network, especially in areas where the population increases but the number of cell towers stays the same.

Why did I suddenly lose cellular service? ›

Why Do I Suddenly Lose Service at Random Times? Suddenly losing cell service in places where you used to have a reliable connection can be the result of a network outage or new construction blocking your cell tower. Congestion and a connection stuck to a distant cell tower can also cause random service issues.

Why am I not getting cellular service? ›

Contact your carrier to: Verify that your account is active and in good standing. Make sure that you're in an area with cellular network coverage and there are no outages in your area. Check that your device isn't blocked or barred from receiving cellular services and is set up with the right data plan.

How do I get my cell service back? ›

Turning your phone's connection off and then back on is the quickest and easiest way to try and fix your signal woes. If you're moving around from one location to another, toggling Airplane mode restarts the Wi-Fi, Bluetooth and cellular network modems, which forces them to find the best signal in the area.

How to reboot T-Mobile internet? ›

Restart your gateway
  1. At the bottom of the screen, select More > Restart your gateway.
  2. Select Restart gateway now and wait for the device to restart.

Why is my cell phone saying no internet connection? ›

Check and make sure that your phone isn't on Airplane Mode — you can do this by checking your phone's control center and making sure the "Airplane" icon is turned off. You could also try re-inserting your SIM card into your phone. This resets your phone's connection to the SIM card.

Why is T-Mobile 5G so slow today? ›

When your internet connection appears to be slow, you may have configured the wrong settings, or you are in an area with poor coverage. For instructions on how to configure internet on your T-Mobile REVVL 5G, see the information below.

What is the phone number for T-Mobile cut off service? ›

Call 1-877-453-1304.

Is T-Mobile down in California? ›

User reports indicate no current problems at T-Mobile

T-Mobile offers mobile phone and mobile internet service, including text messages (SMS) and voice mail, to individuals and businesses.

Why is my Mobile data not working? ›

Your smartphone's software and hardware issues can result in data fluctuation. Software glitches, corrupted settings, or outdated operating systems can disrupt your data connection. On the other hand, hardware malfunctions like a damaged SIM card or antenna can also be the culprits.

How do I report a damaged phone to T-Mobile? ›

Customers may file a claim online at mytmoclaim.com, in the Protection<360>® app by Assurant®, or by calling 1-866-866-6285. For loss/theft claims, you may need to call T-Mobile to suspend service. You may be required to disable the Find My phone feature prior to making a claim and before sending back a claimed device.

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