American Express hiring Manager Operational Excellence in Phoenix, AZ | LinkedIn (2024)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network-related businesses to enable a sharp focus on using the power of our network to provide unique value to all of our mutual customers. The organization manages the relationships with the millions of merchants around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally. The mission of the GMNS Operational Excellence team is to support GMNS through continuous identification, assessment and management of risk to enable growth, minimize business disruption and avoid financial loss. GMNS Operational Excellence achieves this through providing risk expertise and insights to support risk-based decisioning, and by driving a consistent, repeatable, and integrated approach to support strong risk management. To that end, the team is responsible for the oversight and governance of control and compliance programs and initiatives within the business unit. This includes leading global, regional and local activities and also includes execution against all components of the American Express Operational Risk framework.

American Express has been making a difference in people’s lives for over 160 years backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We provide a culture of learning and collaboration and help people with what they need to succeed and thrive. What you choose to do for a living is one of the most meaningful decisions you can make. We have all colleagues backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. Because the best way to back our customers is to back our people.

Key Job Responsibilities: This role will be responsible for supporting GMNS Global and GMS US with ensuring a robust first line of defense for Privacy, with an effective privacy risk framework in place, timely and effective resolution of risks and issues, supported by an effective prevention framework to identify and eliminate their root causes.

This role will support the evolution of high-quality privacy risk management standards and practices across GMNS Global and GMS US, and increase awareness of privacy standards, controls, regulations, and industry best practice. The role holder will also be involved in driving change management projects addressing new and/or changing regulation, as well as policy changes.

The role will focus on achieving the following objectives:

• Governance framework: Ongoing high-quality Privacy risk management program and practices.
• Privacy Consulting: Providing general advisory support to the business, including input to PRSA development, Privacy Risk Assessment questionnaires, handling PII, Privacy Choice practices, etc. to prevent Privacy issues, via effective processes and controls design and execution.
• Training and Awareness: Proactively engage and partner with stakeholders across the business to promote privacy by design, and educate teams on changes to laws, regulations and internal and external privacy practices.
• Change Management: Responsible for building strong relationships with key stakeholders, including product & engineering teams, to ensure change management requirements are clearly articulated, plans are created, communicated and delivery of the plan stays on track, including status reporting etc.

Minimum Qualifications:

• 3+ years experience in operational risk, compliance, program management, and/or process redesign.
• Experience in implementing privacy requirements into business practices (processes & procedures), with an understanding of processes and information flows for businesses that manage customer data and other confidential information.
• Demonstrates a will to win, to deliver change in a challenging environment.
• Proven experience of working in a legal & regulatory environment with tight deadlines, changing information and ambiguity. Knowledge of privacy regulation preferred.
• Strong communication and presentation skills allowing for clear and appropriate messaging for multiple levels/audiences.
• Problem solver and agile decision-maker with solid analytical skills.
• Strong interpersonal and collaboration skills, including the ability to develop relationships with senior leaders and control/compliance stakeholders while appropriately influencing without direct authority.
• Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
• Understanding of the merchant acquiring or network business and related privacy landscape is an advantage.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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